We protect your privacy and your personal data. The processing of the personal data of visitors and users of cliniclesalpes.care is limited to the data required to provide a functional website, to handle your contact requests and to fulfil our tasks in the context of our professional activity as a hospital medical institution. We collect, process and use your personal data in accordance with the content of these data protection provisions and the applicable data protection regulations, in particular the Swiss Data Protection Act (DPA).
1. Data Controller
1.1 Clinique Les Alpes SA (hereinafter “we, us, our”), as operator of cliniclesalpes.care and operator of a centre for the treatment of addiction and mental health, is responsible for the personal data of visitors and users of the website within the meaning of the DPA.
1.2 Any questions regarding data protection or the way in which we process personal data can be addressed to the following contact person: Alexandre Tavassoli — legal@cliniclesalpes.com
2. From Whom We Receive Your Personal Data
2.1 In principle, we only collect personal data directly from you or via the website.
3. Description and Scope of Data Processing
3.1 Personal data within the meaning of these data protection provisions is any information relating to an identified or identifiable natural person. This includes your surname, first name, e-mail address, telephone number and any other data required for the purposes set out below.
3.2 Personal data also includes information about your use of our website. In this context, we collect data such as the extent of data transfer, the approximate location from which you view data on our website, as well as other connection data. This is generally done through the use of log files and cookies.
3.3 In principle, your personal data is kept for as long as is necessary to meet our contractual, fiduciary, medical and other legal obligations, which is generally 10 years. We collect your IP address when you visit our website; this is recorded for 30 days and is then immediately deleted or made anonymous. Other data collected for anonymous analytics purposes (Google Analytics) are kept for a period of 14 months.
4. Intended Use (Purpose)
We use your personal data for the following purposes:
- To respond to your contact or information request;
- To ensure that our website is presented to you in the most effective way possible;
- To fulfil our obligations under any contract entered into between you and us;
- To notify you of any changes to our services, where you have consented.
5. Data Processing Principles
5.1 When processing data, we take into account the principles of lawfulness, proportionality, purpose limitation, transparency and data security. We take appropriate measures to ensure that personal data is accurate.
5.2 Data protection requirements are taken into account when planning and designing processing activities (data protection by design and by default).
5.3 We do not make any automated individual decisions.
6. Cookies and Tracking
6.1 Each time you access our site, we collect the following information: the IP address of your computer, approximate geolocation and your browser request. The IP address is recorded for 30 days and then deleted or anonymised.
6.2 We use cookies and third-party tools including Google Tag Manager, which may activate services such as Google Analytics to collect anonymised usage data (page visits, traffic sources). These tools are subject to your consent as expressed via our cookie banner.
6.3 If you do not wish to accept cookies, you can configure your browser accordingly. You can also withdraw your consent at any time via the cookie settings on this website.
7. Data Security
7.1 We process and store information you send us on servers located within the European Economic Area. Our hosting provider is Hostinger UAB, Švitrigailos g. 34, Vilnius 03230, Lithuania. Where necessary and permitted by law, personal data may be transferred to recipients outside Switzerland or the EEA, with appropriate safeguards (EU standard contractual clauses).
7.2 We will not pass on your personal data to third parties unless you have given your consent or we are authorised or obliged to do so by legal provisions or administrative orders.
7.3 Transmissions on this site are encrypted via SSL (HTTPS). We implement technical and organisational measures to protect your data against unauthorised access, modification or distribution.
8. Subcontractors
8.1 We use external service providers for website hosting and related IT services. We remain responsible to data subjects for the processing of outsourced personal data in accordance with data protection regulations.
8.2 We ensure that our subcontractors process personal data only in the manner in which we ourselves are authorised to do so, do not use it for their own purposes, guarantee data security, and only subcontract further with our prior consent.
9. Changes to This Policy
9.1 We reserve the right to amend these data protection provisions at any time with effect for the future. An updated version is available on this website.
10. Your Rights
10.1 You have the right to request information about your personal data that we process, including the purpose, storage period and origin of your data.
10.2 You have the right to revoke any consent you may have given to the use of your personal data at any time.
10.3 You have the right to request, under certain conditions, that inaccurate data be rectified, or that processing be restricted, or that your data be deleted.
10.4 You may assert your rights at the contact address indicated in point 1.2.
10.5 If you consider that the processing of your personal data by us is in breach of applicable data protection provisions, you may lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
Updated: 01 December 2023
